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AI Feedback Analysis: Unlock Actionable Insights with Akira for Customer Service Excellence
AI feedback analysis is revolutionizing customer service, and Akira stands at the forefront of this transformation. Akira is a cutting-edge reputation management platform designed specifically for multi-unit brands seeking to streamline guest feedback collection and analysis. It automates the management of online reviews and listing accuracy across various channels, ensuring a consistent digital presence while offering intelligent workflows for sentiment analysis. By promptly addressing critical feedback and potential risks, Akira empowers businesses to enhance customer experiences and make data-driven decisions. With centralized review aggregation and AI-powered response generation, Akira simplifies engagement, consolidating feedback into a single dashboard and providing actionable insights for continuous improvement.
Pricing
Akira offers flexible pricing plans based on the size of your business: Local (good for single locations), Regional (for multiple locations), National (larger chains), and Enterprise (multinational brands). Their pricing structure is as follows: Local: $90 per location Regional: $65 per location National: $50 per location Enterprise: Contact sales for a custom quote All plans include unlimited users, feedback tracking, survey creation, listing management, online review and response management, dashboards and reporting. The higher tiers offer additional features like dedicated managers, faster response times (24-hour vs. 12-hour), and custom integrations. Akira does not require contracts for any of its plans. They also accept purchase orders for regional and national plans.
Freemium
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