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AI Automation for Hotels: Viqal's WhatsApp Concierge Revolutionizes Guest Engagement
AI automation is transforming the hospitality industry, and Viqal is leading the charge. Viqal's virtual AI concierge for hotels offers full automation of guest engagement in over 130 languages via WhatsApp, revolutionizing how hotels interact with their guests. By automating routine inquiries, Viqal frees up staff time, resulting in an 80% reduction in routine guest interactions. Beyond simply answering questions, Viqal intelligently identifies opportunities for in-stay upselling, boosting hotel revenue and offering personalized recommendations to enhance the guest experience. Furthermore, Viqal streamlines operations with contactless digital check-in, quick service recovery, and post-stay feedback gathering, ultimately leading to increased guest satisfaction and revenue.
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