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Help Scout: Global Remote Support & Help Desk Software

Simplify customer support with Help Scout's powerful help desk software featuring customizable templates and automation tools.

FreeFreemiumPaidFree Trial

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Updated on Dec 17, 2025 (3 months ago)

Automation, API AI: Power Up Your Customer Service with Help Scout

automation, API AI, AI customer chatbot, and AI writing: these are the building blocks of a modern, efficient help desk. Help Scout, a leading provider of help desk software based in Boston, Massachusetts, empowers businesses to streamline their customer service operations and deliver exceptional experiences. By integrating intelligent automation features, pre-built templates for common inquiries, and powerful API integrations, Help Scout allows your team to handle requests quickly and efficiently while providing personalized support at scale. This translates to happier customers, increased productivity, and a significant boost in overall customer satisfaction.

Pricing

Pricing Model

FreeFreemiumFree TrialSubscriptionPay-As-You-Go (PAYG)

Pricing Plans

Free Plan

Support for up to 100 unique contacts per month. Unlimited users. Access to core features, including a shared inbox and AI Answers. Limitations: One shared inbox with up to 5 users. Use of up to 10 tags for categorizing conversations.

$ 0

per month

Standard Plan

Starts at $50 per month. Includes 100 unique contacts per month. Unlimited users. Access to advanced features beyond the Free Plan. Pricing scales based on the number of unique contacts helped per month. The contact tier is determined by the average of the last three months' usage.

$ 50

per month

Plus Plan

Starts at $75 per month. Includes 100 unique contacts per month. Unlimited users. Access to all features available in the Standard Plan, plus additional premium features. Pricing adjusts based on the number of unique contacts helped per month, with the contact tier determined by the average of the last three months' usage.

$ 75

per month

Reference Reference

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