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Revolutionizing Customer Support with Tidio: The Ultimate AI-Powered Live Chat Solution
TL;DRTidio has never been more essential for businesses seeking to enhance their customer support and engagement. This innovative tool offers seamless live chat, AI-driven chatbots, and comprehensive ticketing solutions, making it an essential choice for small to medium-sized businesses. Discover how Tidio can transform your approach to customer service with cutting-edge features like its intuitive flow builder, Lyro AI chatbot, and robust integration capabilities. Whether you're looking to automate support services, personalize interactions, or streamline your sales process, Tidio's advanced tools and user-friendly interface ensure that you can provide exceptional support across multiple platforms, including Facebook, Instagram, and WhatsApp. With its free plan and various paid options, Tidio is the perfect solution for businesses aiming to boost user satisfaction and drive sales.
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Mastering Customer Engagement with Tidio
Tidio is a comprehensive AI tool designed to revolutionize customer engagement and support processes. This robust platform offers a suite of features that simplify and enhance interactions, providing a seamless experience for both businesses and customers. One of the unique benefits of Tidio is its advanced AI chatbot, Lyro, which automates up to 70% of customer queries, ensuring timely and efficient support. The tool also integrates seamlessly with various platforms, including WordPress, Shopify, and social media channels like Facebook and Instagram, making it a versatile solution for businesses of all sizes. To provide a more in-depth understanding, here are 8 key features that make Tidio an indispensable asset for businesses seeking to optimize their customer communication process:
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Tidio's flow builder allows users to create chatbot flows quickly and efficiently, making it perfect for small and medium businesses. This feature ensures that setting up a chatbot is a matter of minutes, enhancing user experience and productivity.
Lyro is Tidio's advanced AI chatbot that trains on your own data, such as website content and documents. It can automatically answer questions and hand off conversations to agents when needed, improving chatbot efficiency and accuracy.
The unified live chat inbox in Tidio centralizes all customer interactions, allowing support managers to monitor conversations in real-time and intervene when necessary. This feature enhances customer service by ensuring timely and personalized responses.
Tidio supports multiple channels, including websites, Facebook Messenger, Instagram, WhatsApp, and email. This omnichannel support allows businesses to engage with customers across various platforms, providing a seamless customer experience.
Tidio offers a variety of customizable chatbot templates that cater to both support and sales scenarios. These templates can be set up using the visual chat builder, requiring no coding skills. This feature makes it easy for businesses to tailor their chatbots to specific needs.
Tidio's AI-powered keyword/intent recognition allows chatbots to understand visitor inputs and respond accordingly. This feature enhances the accuracy of chatbot responses and improves customer engagement.
Lyro tasks enable Tidio's AI chatbot to automate various tasks such as checking order statuses or providing discounts to customers. This feature streamlines operations and increases efficiency in customer service.
Tidio integrates seamlessly with e-commerce platforms like Shopify, allowing businesses to manage customer interactions and sales efficiently. This integration enhances the overall shopping experience by providing real-time support and personalized recommendations.
- Easy-to-use flow builder
- Add unlimited custom fields and tags
- Use conditions in your chatbot flows
- Built-in Live Chat and AI Features (Lyro)
- Publish a chatbot on websites, Facebook, Instagram, and WhatsApp
- No marketing possibilities on Facebook, Instagram, and WhatsApp
- Cannot use Lyro and Flows together without limitations
- Cannot integrate with other applications without Zapier
- No Flow Analytics
- Prices could eventually be a little bit nicer or the options included in a basic plan could be better
Pricing
Tidio offers a free basic plan with limited features, supporting up to 50 unique live chat conversations monthly. Paid plans start at $29/month (Starter), which supports 100 unique chat conversations, and include features like chatbot capabilities for up to 500 conversations. The Growth plan, starting at $59/month, provides dedicated live chat and helpdesk tools, managing up to 250 conversations. The Flows plan, priced at $29/month, supports 50 unique live chats with 2,000 chatbot triggers. The Lyro AI chatbot is available starting at $39/month, solving up to 70% of customer problems. Tidio+ starts at $499/month, including all premium features, custom AI chatbot conversations, automation, email marketing limits, dedicated support, and training.
Freemium
TL;DR
Because you have little time, here's the mega short summary of this tool.Tidio is a versatile AI tool that excels in customer service with its live chat, chatbot, and ticketing features, offering a free tier and multiple paid plans. It stands out with its advanced AI chatbot Lyro, which can automate up to 70% of chats, and its ease of use, making it a strong contender in the help desk arena for mid-size businesses.
FAQ
Tidio is an all-in-one customer service platform that offers features like flow builder, Lyro AI chatbot, website widgets, and unified live chat. It allows you to create chatbots for websites, Facebook Messenger, Instagram, and WhatsApp, and integrate email inboxes for an omnichannel experience.
Tidio is extremely easy to use, allowing you to make a chatbot in minutes. Its flow builder and intuitive interface make it novice-friendly, enabling quick setup and customization of chatbot flows.
Lyro AI chatbot trains on your own data, such as website content and documents. It can automatically answer questions and handle tasks like checking order statuses or giving discounts. Lyro enhances the chatbot's ability to provide personalized and accurate responses.
Yes, Tidio offers a free plan for non-profit organizations. It also has multiple paid plans starting at €29/month, which can be tailored to meet different business needs and feature requirements.
Tidio provides built-in live chat and ticketing features. It integrates with various platforms like WordPress and supports integrations through Zapier for other applications. Additionally, it offers comprehensive customer support to help users resolve issues efficiently.
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