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Transforming Customer Feedback with theysaid.io: Revolutionizing Real-Time Conversations
TL;DRTheysaid.io has never been more essential for businesses seeking to revolutionize their approach to customer feedback. This innovative tool offers a groundbreaking way to engage customers through real-time conversations, leveraging AI to generate personalized survey questions and follow-up queries. By integrating seamlessly into existing customer flows, theysaid.io ensures that every interaction is meaningful and insightful, providing actionable data that can be used to improve customer satisfaction and loyalty. With its ability to scan websites to recommend tailored survey questions, embed AI-powered questions, and automate follow-up processes, theysaid.io stands out as a powerful solution for businesses aiming to enhance their customer engagement and insights. Discover how theysaid.io can transform your approach to customer feedback with cutting-edge features like AI-generated summaries, natural conversational questions, and real-time analysis. Whether you're looking to navigate surveys quickly or create comprehensive and engaging feedback tools, theysaid.io is an essential choice for any business aiming to drive growth through actionable customer insights.
2023-01-28
Transforming Feedback Collection with Conversational AI Surveys by theysaid.io
theysaid.io is a groundbreaking tool that transforms traditional surveys into real-time, conversational experiences, significantly enhancing customer engagement and feedback collection. This innovative platform simplifies the survey process by leveraging AI to recommend tailored questions and provide immediate, actionable insights. One of the unique benefits of theysaid.io is its ability to engage customers throughout their journey, asking one relevant question at a time to keep feedback continuous and natural. The tool's AI-driven approach ensures that surveys feel like conversations, dramatically increasing response rates and providing rich, qualitative data. This makes it an ideal solution for revenue leaders, customer success teams, and sales teams looking to drive customer value and revenue growth through enhanced customer understanding. To provide a more in-depth understanding, here are 8 key features that make theysaid.io an indispensable asset for businesses in the realm of customer feedback and engagement:
Theysaid.io offers conversational AI surveys that dynamically adapt to customer feedback, asking specific questions based on responses. This approach provides detailed insights and rich feedback, enhancing the overall user experience.
The tool scans your site and recommends tailored questions based on your product and industry, ensuring that you ask the right questions to the right decision-maker at the right moment.
Theysaid.io provides real-time feedback mechanisms and quantitative analysis, along with qualitative summaries, to help businesses understand their customers better and identify revenue-driving opportunities.
The platform engages customers by asking one relevant question at a time, turning feedback into an ongoing dialogue. This approach keeps customers engaged throughout their journey and dramatically increases response rates.
The AI automatically detects and interacts in over 80 languages, ensuring that your audience feels comfortable and understood, regardless of their location.
Theysaid.io ensures the security of your proprietary data by not using it to train their models. They are also SOC 2 Type II certified, providing an additional layer of security for your information.
The tool allows for easy setup, pre-configuring customer journeys with peer-reviewed industry best practices. This reduces the time required to implement surveys, setting them up in just 2 hours.
The platform offers actionable insights using its Pulse methodology, which is proactive, actionable, and continuously detects churn and upsell opportunities. This helps Customer Success and other revenue teams understand their customers better and identify revenue-driving opportunities.
- AI-driven conversational surveys for detailed customer insights
- Efficient and easy-to-use interface for conducting surveys
- Excellent customer support for seamless integration and troubleshooting
- Real-time data analysis and actionable insights for business growth
- Secure data handling with SOC 2 Type II certification
- Lack of professional website design
- Higher pricing compared to some competitors
- Limited customization options for survey questions
- Potential issues with user interface for some users
- Hidden identity of the website owner which may raise security concerns
Pricing
theysaid.io offers a usage-based pricing model with different tiers. The basic plan includes unlimited seat licenses, 100 responses per month, and 10 AI conversations per month for $99/month. The next tier offers unlimited responses, 25 AI conversations, and no monthly AI interviews for $299/month. The top tier includes unlimited responses, up to 5K AI conversations, and the option to add AI interviews for $299/month. Additional features include unlimited AI questions and tailored questions based on industry standards and best practices.
Usage-based
TL;DR
Because you have little time, here's the mega short summary of this tool.TheySaid.io is an AI-powered survey tool that transforms traditional surveys into real-time conversations, providing rich insights through personalized follow-up questions and continuous listening. It offers a comprehensive approach from question generation to real-time analysis, enhancing customer engagement and feedback collection across various industries.
FAQ
Theysaid.io is an AI tool designed to engage customers, employees, and donors through conversational surveys. It generates survey questions based on your website and industry standards, allowing for personalized and interactive feedback. The tool also includes an AI chatbot, Evo, which automates follow-up processes and provides actionable insights.
Theysaid.io uses AI to scan your website and recommend survey questions based on your product and industry. This approach ensures that the questions are relevant and tailored to your specific needs.
Key features include AI-generated survey questions, personalized follow-up questions, and an AI chatbot (Evo) that automates the follow-up process. Additionally, it provides real-time insights and allows for embedding surveys across various marketing tools and platforms.
Theysaid.io is secure with a valid SSL certificate and SOC 2 Type II certification. It ensures that customer data is not used to train models, and users have the option to stay anonymous. The website is also considered safe by ScamAdviser, though it's always recommended to do your own checking.
Theysaid.io enhances customer engagement by turning feedback into an ongoing dialogue. It asks one relevant question at a time, which dramatically increases response rates. The AI also conducts follow-up conversations to delve deeper into customer concerns, providing richer insights and actionable data.
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