Revolutionizing Customer Feedback with Survicate
TL;DRSurvicate has never been more accessible with its cutting-edge features. This innovative tool offers effortless multi-channel feedback collection, advanced analytics, and seamless integrations, making it an essential choice for CRM users, digital marketers, and online retailers. Discover how Survicate can transform your approach to customer-centric business with its intuitive interface, customizable surveys, and AI-powered insights. From NPS and CSAT to CES and user journey metrics, Survicate simplifies the process of gathering and analyzing customer feedback, ensuring you get comprehensive insights at every touchpoint. With its robust integration capabilities and user-friendly design, Survicate is poised to revolutionize the way businesses collect and utilize customer data.
2014-01-11
Transforming Customer Insights with Survicate
Survicate is a powerful tool designed to simplify and enhance customer feedback collection processes. Its intuitive interface and advanced analytics capabilities make it an indispensable asset for businesses seeking to gather and act on valuable insights. Whether you're a CRM user, digital marketer, online retailer, website developer, or car manufacturer, Survicate offers a versatile solution that streamlines feedback collection across various channels, including email, websites, in-product, and mobile apps. The tool's ability to integrate seamlessly with over 30 native integrations, such as ActiveCampaign, Amplitude, and HubSpot, further enhances its appeal. Additionally, Survicate's customizable surveys and dynamic targeting options allow businesses to tailor their feedback collection to specific needs, ensuring that every survey is an extension of the brand. With its robust analytics and AI-driven insights, Survicate empowers businesses to make data-driven decisions, ultimately driving growth and improvement. To provide a more in-depth understanding, here are 8 key features that make Survicate an indispensable asset for businesses in the realm of customer insights:
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Survicate allows users to create surveys quickly and easily using an intuitive drag-and-drop creator, eliminating the need for coding. This feature is particularly beneficial for businesses looking to streamline their survey process and gather feedback efficiently.
Survicate enables users to collect feedback through various channels, including email, website, in-product, and mobile app surveys. This multi-channel approach ensures that businesses can reach their audience at every touchpoint, providing comprehensive insights.
The tool offers robust analytics and insights, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). These metrics help businesses measure and track customer experiences across the user journey, enabling data-driven decision-making.
Survicate allows for extensive customization of surveys, including adding logos, brand colors, and custom messages. This feature ensures that each survey aligns with the brand's identity, increasing response rates and engagement.
Survicate integrates seamlessly with over 30 native tools, including CRM systems like Salesforce and marketing tools like HubSpot. Additionally, it supports custom integrations via Zapier, enabling businesses to sync survey data with their existing tool stack.
The software boasts a user-friendly interface that is easy to navigate, making it simple for businesses to set up and manage surveys. This feature is particularly beneficial for companies with limited technical expertise, ensuring that anyone can use the tool effectively.
Survicate is known for its responsive support team, which provides excellent customer service. This feature is crucial for businesses that need timely assistance, ensuring that any issues are resolved quickly and efficiently.
Survicate offers a scalable solution that is cost-effective compared to its competitors. The flat monthly rate of $119 makes it an affordable option for businesses looking to gather continuous customer insights without breaking the bank.

- Cost-effective compared to competitors
- Mobile-friendly and accessible across various devices
- Easy-to-use interface with drag-and-drop creator for surveys
- Robust integration capabilities with multiple tools like ActiveCampaign, Amplitude, and Salesforce
- AI-powered text response analysis for efficient insights gathering
- Backend can be slow
- Less user-friendly tag creation
- Delay between launching or editing a survey and its appearance on the website
- Pricing can be high for smaller products or solopreneurs
- Predatory business practices reported by some users
Pricing
Survicate offers a free basic plan with limited features, including up to 25 survey responses per month and up to 300 responses per survey. The paid plans include the Good Plan ($99/month or $89/month annually) with 500 responses per month, the Better Plan ($149/month or $134/month annually) with 1000 responses per month, and the Best Plan ($249/month or $224/month annually) with 2500 responses per month. The Better Than The Rest Plan is tailored to individual needs, including premium integrations and a dedicated Success Manager. Additional features such as advanced data analysis, multilingual surveys, and custom user permissions are available across the premium plans. A 10% discount is offered for annual subscriptions.
Freemium and Subscription
TL;DR
Because you have little time, here's the mega short summary of this tool.Survicate is an effortless survey software that offers multi-channel customer feedback collection and AI-driven analysis, featuring 150+ professional templates, robust integrations with popular tools, and customizable attributes to enhance user insights. It stands out with its ease of use, rapid survey setup, and comprehensive analytics, making it a valuable tool for businesses seeking to streamline their customer feedback processes.
FAQ
Survicate is an AI-powered survey tool designed for customer-centric businesses. It offers advanced analytics, multi-channel feedback collection, and integration capabilities. Key features include customizable surveys, automated feedback collection, and robust data analysis. Survicate also provides seamless integration with 30+ native tools and supports collaboration among team members.
Survicate is known for its user-friendly interface, making it easy to create and manage surveys. The tool offers various support options including email, help desk, chat, phone support, and a knowledge base. Additionally, Survicate provides detailed documentation and live online training sessions.
Survicate offers a flat rate of $119 per month. There is a free trial available, allowing users to test the tool before committing to a subscription. The pricing is cost-effective compared to its competitors, making it an affordable option for businesses.
Survicate collects survey data through various channels like email, links, websites, and mobile apps. It provides advanced analytics that help users gain valuable insights into customer behavior, trends, and pain points. The tool allows users to automate feedback collection and track metrics to improve satisfaction, reduce churn, and develop effective marketing strategies.
Common issues include a slow backend, less user-friendly tag creation, and a delay between launching or editing a survey and its appearance on the website. Survicate addresses these issues by continuously updating its features and improving support. The company also minimizes delays and provides responsive customer service to assist with any issues.
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