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ProducthuntRevolutionizing Customer Service with Stonly: Your Ultimate Guide
TL;DRRevolutionizing customer service has never been more accessible with Stonly. This innovative tool offers advanced knowledge base management, self-serve support, and AI-generated answers, making it an essential choice for businesses aiming to enhance their customer experience. Discover how Stonly can transform your approach to customer service with cutting-edge features like interactive guides, content localization, and streamlined analytics. Whether you're looking to reduce support tickets or improve agent efficiency, Stonly's modular and versatile platform is designed to meet your proactive customer service needs. With its intuitive guide builder and live chat integrations, Stonly is poised to become your go-to solution for proactive customer service, ensuring that your users find answers quickly and efficiently.
2013-12-27
Empowering Customer Service Excellence with Stonly
Stonly is a powerful tool designed to elevate customer service by simplifying knowledge base management and enhancing self-service support. This innovative platform offers a robust suite of features that streamline processes, improve user experience, and reduce the need for support tickets. One of the unique benefits of Stonly is its ability to create interactive guides that provide instant guidance, leveraging AI-generated answers to address user queries directly. This not only enhances the overall user experience but also frees up support agents to focus on more complex issues. To provide a more in-depth understanding, here are 8 key features that make Stonly an indispensable asset for businesses aiming to improve customer service and support:
Description: Stonly offers interactive guides that users can follow for instant guidance, reducing the need for help tickets and improving customer success. These guides can be easily embedded into websites and integrated with various UI elements like buttons, banners, and hotspots.
Description: The AI-generated answers feature uses existing guide content to address user search queries directly. This feature is particularly beneficial for reducing support ticket volumes and providing quick, accurate responses to common questions. However, it is only available for Enterprise customers.
Description: Stonly’s knowledge base builder allows you to create modular knowledge bases in multiple languages. It integrates live chats with Intercom or Freshchat, ensuring users have access to additional help when needed. This feature is crucial for building self-serve infrastructure and enhancing customer service.
Description: Stonly excels in in-app support with features like multiple builder views, content localization, and the ability to report issues with guides or knowledge base modules. This ensures that users can easily access the information they need without relying on support agents.
Description: By providing an interactive help center and AI answers, Stonly promotes self-serve support. Users can access the information they need instantly, reducing the need for support tickets and improving overall customer satisfaction.
Description: Stonly’s unified analytics dashboard provides global insights into guide engagement and key performance indicators (KPIs). This feature helps track content engagement and monitor KPIs, making it easier to optimize support strategies.
Description: The guide builder in Stonly uses a visually intuitive interface to let you add, edit, or delete steps without writing any code. This feature is particularly useful for non-developers, allowing them to create and manage guides efficiently.
Description: Stonly integrates seamlessly with support systems like Zendesk, allowing support agents to view guides as modal popups when assisting customers. This integration enhances the efficiency of support workflows and improves the overall customer experience.
- Innovative approach to knowledge management
- Well-designed and functional interface
- Good editor with necessary features
- AI-generated answers for enhanced support
- Abundant live chat integrations for self-service support
- Expensive pricing plans
- Limited customization options
- No A/B testing capabilities
- Few integrations with other tools
- No option for creating blank templates
Pricing
Stonly does not reveal its pricing plans publicly, but it offers a 14-day free trial. The actual pricing details should be obtained from the sales team. However, it is mentioned that the Starter plan costs around $128.55 per month for three users with monthly billing, or $102.63 per month for three users with annual billing. This plan includes 30 guides, embedding guides anywhere, using a single language, one knowledge base, three triggers, and basic analytics.
Subscription
TL;DR
Because you have little time, here's the mega short summary of this tool.Stonly is a customer service tool that excels at managing knowledge bases, offering interactive guides, AI-generated answers, and advanced self-service support features to enhance customer satisfaction. Its ease of use and integration capabilities make it a versatile platform for improving user experience and reducing support tickets.
FAQ
Stonly is a platform designed to enhance customer service by managing knowledge bases. Unlike other tools, it excels in creating interactive guides that users can follow for instant guidance, reducing the need for help tickets. It focuses on self-serve support and agent knowledge management, leveraging AI to provide quick and accurate answers.
Stonly reduces support tickets by providing users with self-serve support through interactive guides and AI-generated answers. This approach improves customer success by empowering users to find solutions quickly, thereby reducing the workload on support agents and enhancing the overall customer experience.
Key features of Stonly include its interactive guide builder, AI-generated answers, content localization, and UI patterns for triggering guides. It also offers integrations with support systems like Zendesk and has a unified analytics dashboard for tracking content engagement.
Stonly is versatile and can be used by both small and large businesses. It offers scalable solutions, including customizable guides and advanced analytics, making it adaptable to various business needs. However, the AI answers feature is only available for Enterprise customers.
Potential limitations include the higher learning curve due to its design and fewer integrations compared to other tools. To address these, users can opt for a 14-day free trial to understand the platform better and leverage the customer support for customization and integration needs.
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