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Revolutionizing Feedback Management with Canny
TL;DRCanny has never been more essential for businesses looking to revolutionize their feedback management processes. This innovative tool offers seamless integration, intuitive user experience, and robust features like voting on feature requests, tracking user sentiment, and integrating feedback into the product development process. By leveraging Canny, companies can make informed decisions based on actual user needs and preferences, ensuring customer-centric product development. Discover how Canny can transform your approach to feedback management with cutting-edge features like AI-powered feedback discovery and customizable boards. Whether you're a startup or a billion-dollar company, Canny's flexible and customizable solution makes it an essential choice for maximizing the value of feedback and aligning it with your product roadmap.
2017-05-11
Transforming Feedback Management with Canny
Canny is a revolutionary tool designed to transform the way businesses manage and prioritize user feedback. This powerful platform simplifies the feedback collection process, ensuring that every voice is heard and every suggestion is actionable. By integrating seamlessly with existing workflows, Canny enhances productivity and empowers teams to make data-driven decisions. One of the unique benefits of Canny is its ability to capture, manage, and analyze feedback from all sources, providing a comprehensive view of customer needs. The tool's user-friendly interface and robust features make it an indispensable asset for product managers and teams seeking to maximize the value of user feedback. To provide a more in-depth understanding, here are 8 key features that make Canny an essential tool for product development and customer-centric product management in the realm of feedback management:
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Canny Autopilot's AI tool finds, extracts, and deduplicates feedback from customer conversations, including public reviews, with high accuracy. This feature saves time and effort by automating the process of identifying and organizing customer feedback.
Autopilot's Smart Replies feature allows for quick responses to user queries, while Comment Summaries summarize busy comment threads, providing key outcomes and saving time for product managers.
Canny uses a multi-layered AI approach to ensure high accuracy in feedback extraction. This involves asking multiple small questions to refine the response, reducing the risk of inaccurate feedback.
Autopilot can automatically merge duplicate posts, reducing the workload of product managers and ensuring that all feedback is organized and actionable. However, users can also review and adjust the suggestions manually.
The tool can scan multiple review sites, including App Store, Product Hunt, and Trustpilot, to capture feedback from various sources, providing a comprehensive view of customer sentiment.
Autopilot auto-scans support tickets to identify customer feedback, turning hundreds of tickets into actionable insights with high accuracy. This feature helps product managers prioritize feature requests and improve product development.
Canny offers a clean, responsive interface that makes it easy to manage feedback. It also integrates seamlessly with other tools like Zendesk, Teams, Linear, GitHub, Asana, HubSpot, and Salesforce, reducing the need for multiple accounts.
Canny provides customizable boards and features like private boards to restrict who can view and participate in feedback. This ensures that sensitive information remains secure while still allowing for effective feedback management.
- Ease of use with a simple yet effective way to collect feedback.
- Excellent customer service with fast and efficient support.
- Clean and intuitive interface for user navigation and feedback submission.
- Integrations with popular tools like Intercom for seamless feedback management.
- Ability to track user sentiment and prioritize feature requests based on impact and effort weights.
- Specifying a feature request category first can be time-consuming and make it difficult to find issues quickly.
- Minor inconvenience with dark mode compatibility.
- Admin view can be cluttered, sometimes requiring a toggle back to the public view for an overview.
Pricing
Canny offers a free basic plan with limited features. Paid plans start at $0 (free) with additional capabilities, and premium plans are available with customizable features and support options, including the option to remove branding for business users. Annual contracts and multi-year plans are also available to combat cost-cutting measures.
Freemium
TL;DR
Because you have little time, here's the mega short summary of this tool.Canny is a powerful customer feedback management tool that seamlessly integrates with various workflows, offering features like voting on feature requests, tracking user sentiment, and automating feedback management. It stands out for its ease of use, intuitive design, and robust integrations, making it a preferred choice over tools like Pendo for businesses of all sizes.
FAQ
Canny is a customer feedback management tool that helps businesses collect, prioritize, and manage feedback from their users. It provides features such as voting on feature requests, tracking user sentiment, and integrating feedback into the product development process. This allows companies to make informed decisions based on actual user needs and preferences.
Canny is known for its ease of use and user-friendly interface. It offers features like feature request functionality, development changelog, and public-facing product roadmaps. The platform also supports seamless integration with popular project management tools and provides tools for tracking and prioritizing feedback.
Canny offers a free plan, as well as a Business plan with additional features. The Business plan includes options to remove branding, API access, and CSV exporting. Pricing is based on features and admins, with unlimited end-user and contributor seats. The best plan depends on the specific needs of your business.
Canny ensures data privacy and security by offering private boards to restrict who can view and participate in feedback. It also provides an option to remove minimal branding on the Business plan and supports API access for data export. This helps maintain control over sensitive information and ensures compliance with data protection regulations.
Using Canny helps in making informed decisions by providing actionable insights from customer feedback. It allows for the prioritization of feature requests based on user sentiment and vote counts, ensuring that product development aligns with customer needs. This tool also fosters a customer-centric approach to product development, leading to more agile and responsive product strategies.
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